JC John Sese Cuneta
Consultant, content provider, customer care specialist (email and chat), subject matter expert, and community management officer, with extensive experience in documentation, deductive reasoning, process development, and investigation.
Certifications
Awards, Achievements, Recognitions
m/Set National Champion (1993)
Community Forums Moderator of the Year (2011)
Frugal Dad Top Gaming Blog (2012)
Rookie of the Year (2016)
Digital spaces
A list of my verified online accounts can be found at im.youronly.one
Autism
An openly autistic person strongly advocating for autism awareness and acceptance.
Privacy, Security, and Encryption
We need to educate and inform every individual about the important of privacy, security, and end-to-end encryption (e2ee).
Free Culture
An advocacy to promote the freedom to distribute and modify works in the form of free/open content.
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Skills
- Content Provider
- Customer Care Specialist
- Conflict Management and Resolution
- Subject Matter Expert
- Analytical
- Intellectual Property Expert
- English
- Filipino
- Baybayin-Tagalog
- Linux
- Android
- Chrome OS
- iOS
- Windows
- Salesforce
- Oracle
- Hugo
- Grav
- Naver Blog
- b2evolution
- Blogspot
- Wordpress
- Tumblr
- Vanilla Forums
- Simple Machines Forums
- Invision Power Board
- Schema.org
- JSON-LD
- RDFa
- Git
- Lua
- HTML
- CSS
- Bzr
Creations
Different projects started by Yuki.
The Federated SNS (Fediverse) Historical Timeline
A timeline of key points in the history of the fediverse or the federated social network.
Semantic Web for Hugo
Semantic Web for Hugo is a module which adds structured and linked data into a Hugo-powered website.
Phoenician Unicode Keyboard Layout (PHNX-UKL)
The Phoenician Unicode Keyboard Layout (PHNX-UKL). Also known as the Paleo-Hebrew (Palæo-Hebrew) Unicode Keyboard Layout.
Philippines Unicode Keyboard Layout (PH-UKL)
Philippines National Keyboard Layout / Philippines Unicode Keyboard Layout
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Contributions
Projects I submitted contributions to, or was part of the team.
Ansalon MUD Scripts and Plugins
Various scripts and plugins for Ansalon MUD written in Lua.
Various Contributions
Submitted contributions to various projects.
Panelist - Disabilities Redefined in K-dramas, 'Extraordinary Attorney Woo'
Interview - 'Extraordinary' in the English title 'Extraordinary Attorney Woo', Give Positive Meaning for Autism
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Experience
Community moderator
I am a community moderator of one of the largest fediverse instance/server powered by Mastodon software.
Self-employed
I provide various publishing related services like ghostwriting, research, website development, press release copy, and translation of materials to the Baybayin-Tagalog script.
Writer, Webmaster, and Community Management
I blog about technology, web development, and write reviews about topics I am interested about. I launched my first BBS in 1997 and my first website in 1998.
Community moderator
I assisted in moderating the community of firefish.social, the flagship server of the Firefish (f. Calckey) fediverse software project.
Technical Support
Technical support for a top-tier VPN service.
Wiki Administrator, Wiki Guardian
I managed various Curse Wikis; contributed content; and set up the guidelines for each gaming community I handled.
Customer Care
We handled Copyright license requests and technical troubleshooting for researchers, professionals, and students through email, chat, and calls (inbound and outbound).
Customer and Game Support
Uptime monitoring of multiple online and mobile games; gathering of community feedback; and responding to customer inquiries through email and social media channels.
Subject Matter Expert
I assisted my peers in providing the correct resolution to customer inquiries; and developed our local knowledge base. I also addressed customer issues through email and chat, from game related inquiries to purchases, for multiple products.
Webmaster and Content Contributor
Developed the first website of Asia’s Perfect 10, an ASEAN Citizen blog promoting cooperation and cultural exchange between ASEAN peoples.
Program Committee
Member of the church’s program committee.
Customer Support and Community Forums Moderator
It was our job to ensure the community forums are clean and civil for various games. We also investigated hack and cheating reports thoroughly, with solid documentation to justify an account’s permanent ban. Uptime monitoring of multiple games and catching bots and spammers, were also part of our daily tasks.
Website and Social Media Administrator; Content Developer
Deployed the first website of To God Be The Glory Church International, and managed the church’s social media accounts. I was also a member of the ‘Soul Processor Ministry’ and the assistant leader of the ‘Ink Portal Ministry’.
Web Content Officer
I designed the website and developed the content for our products; and handled the backend and management of our community forums. I was also involved in preparing our community events and guiding our game masters on running in-game events.
Products: Lineage II South-East Asia (developer: NCsoft Korea); Guild Wars Philippines Community (developer: ArenaNet)
Founder and Leader
I founded the largest multi-gaming guild in the Philippines, and one of the top gaming community in ASEAN. I established the guidelines and principles of the community guild, which led to a long-lasting, tight-knit group of family and friends. The community is still active under its new, capable leaders.
Product Research, Competitive Analysis, and Community Management
I administered and moderated our community forums for various games, and prepared in-game and offline community events. I also did research on potential products we can publish in the Philippines, while providing competitive analysis of the local market, on a weekly basis, to our marketing and strategy teams.
Products: Mu Online Philippines (developer: WebZen Korea); Gunbound World Champion (developer: Softnyx Korea)
Game Security Research and Game Master
I researched various ways on how our customers were cheating in the game, and met with players—incognito—to gather more information. I also documented and tested reported bugs, and coordinated with the developers in Korea in fixing these in the Philippine version of their MMORPG.
In addition, I pioneered and developed how to spot an automated character and how to establish a solid report to back up the reason for a permanent ban. I also laid down the first guidelines and rules for a Game Master and an MMORPG in the Philippines.
Product: Philippine Ragnarok Online (developer: Gravity Korea)
Level Designer and Game Master
I was a voluntary level designer and game master for the online text-based game ‘Ansalon’.